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An analysis of online messages about probiotics
© Brinich et al.; licensee BioMed Central Ltd. 2013
Received: 15 June 2012
Accepted: 28 December 2012
Published: 11 January 2013
Internet websites are a resource for patients seeking information about probiotics. We examined a sample of 71 websites presenting probiotic information. We found that descriptions of benefits far outnumbered descriptions of risks and commercial websites presented significantly fewer risks than noncommercial websites. The bias towards the presentation of therapeutic benefits in online content suggests that patients are likely interested in using probiotics and may have unrealistic expectations for therapeutic benefit. Gastroenterologists may find it useful to initiate conversations about probiotics within the context of a comprehensive health management plan and should seek to establish realistic therapeutic expectations with their patients.
A recent analysis by the Pew Internet & American Life Project found that 80% of Internet users in the U.S. search the Internet to obtain health-related information . Those who are living with chronic disease report going online to search for health related information at a slightly higher rate (83%) . These trends reflect the increasing popularity of the Internet as a key source of information about health and highlight the need for physicians to be familiar with the content of health-related websites their patients may be accessing [2–5].
Like many patients with chronic illness, individuals with gastrointestinal (GI) diseases often turn to the Internet for information on treatment options . Of particular interest to many patients living with inflammatory bowel disease (IBD), irritable bowel syndrome (IBS), and other chronic GI diseases is the potential utility of probiotics and other so-called complementary and alternative medicines . Patients can purchase probiotics directly and the marketing of these products is not regulated by the Food and Drug Administration (FDA) in a manner that is comparable to the regulation of pharmaceutical drugs. These considerations highlight the need to examine Internet messages about probiotics. Knowing what information is communicated to patients, and by whom, is critical for gastroenterologists and other clinicians who care for patients with chronic GI diseases, many of whom are using probiotics or may be considering their use as a supplement to ongoing care regimens [7–10].
We present a systematic description of Internet websites discussing probiotics. Our analysis describes: 1- Internet depictions of the potential benefits and risks of probiotics; 2- common misrepresentations of probiotics; and, 3- other information that may influence patient decisions about the use of probiotics. To the extent that these Internet messages may shape patient attitudes and beliefs, gastroenterologists should be aware of how the potential benefits and risks of probiotics are being presented to the patients they serve. By understanding the full spectrum of Internet messages concerning probiotics, gastroenterologists can better engage their patients in discussions about probiotics and their potential use as a tool for managing chronic GI diseases.
Coding categories used to analyze the content of 71 Internet websites on probiotics
How are probiotics being defined for the reader?
Mechanism of Action
By which biologic mechanisms do probiotics function within the body?
What products are mentioned and how much detail is given about their contents?
How is the regulatory status of probiotics described (if at all)?
What benefits are attributed to using probiotics?
What risks are attributed to using probiotics?
What research about probiotics is described (if any)?
What types of materials are cited (if any)?
Is there a clear recommendation for or against probiotic use? How is this conveyed?
In what ways is the website connected to additional information and probiotic products?
Describe the structure and functionality of the website itself.
A 7-item instrument used to rate the overall quality of a website.
After two analysts independently coded websites for content, their respective code sheets were compared and used to establish a single consensus code sheet. Cohen’s kappa statistic was used to evaluate agreement between the two analysts and showed very high levels of agreement across the 10153 items (143 items per website) evaluated . Kappa values for each of the 71 websites ranged from 0.41 to 0.94, with a mean value of 0.72 and standard deviation of 0.10. Results were entered into an Access database and imported into SPSS version 19.0 for further analysis . Descriptive statistics were examined to check for outliers and data-entry errors. Independent samples t-tests (for ordinal data) and Fisher’s exact tests (for nominal data) were used to assess differences between commercial and noncommercial websites. P values of < 0.05 were considered statistically significant.
Characteristics of 71 Internet websites on probiotics
Type of Website
organization maintaining web address
voluntary health organization
Link to Products
at least 1 link to a probiotic product
link to outside url to purchase
information on where to purchase
returned as sponsored link
provides contact information
A majority of these websites (76%) identified at least one probiotic product using a commercial brand name. It was also common for websites to have some connection or “linkage” to more information about a specific probiotic product (72%) (Table 2). Many of those links were to product advertisements (75%). Other links directed readers to outside websites where probiotic products could be purchased (47%).
Comparison of general quality criteria scores (Sandvik Scores) between 71 commercial and noncommercial Internet websites
Characterizations of probiotics on 71 Internet websites
Defined Using Elements of the FAO-WHO Definition*
contain all 4 components of FAO-WHO definition
administered to host
Probiotics Function By
regulating local immune response
regulating inflammatory response
improving gut’s barrier function
inhibiting pathogenic bacteria colonization
Indications for Use
improve general health
improve GI health
strain of bacteria noted
general vehicle for consumption noted
specific brand named
The description of probiotics as consumable products almost uniformly included some mention of the species (94%) and manner in which it is to be ingested (99%). In addition to defining what probiotics are and suggesting appropriate indications for their use, all but one website noted at least one mechanism of action by which probiotic bacteria function in the host. The two most common mechanisms described were to regulate immune response (83%) and inhibit pathogenic bacteria colonization (82%).
Focus on therapeutic benefit
Specific benefits and risks of probiotics described on 71 Internet websites*
GI (minor, e.g. wind, bloating)
Safety Issues for Children
Safety Issues for Immunocompromised
Safety Issues for Pregnant
Safety Issues for those with Underlying Health Issues
GI (minor, e.g. wind, bloating) †
Improves Immune Function †
Improves Immune Absorption
Inflammatory Bowel Disease
Irritable Bowel Syndrome
Prevent Lactose Intolerance †
Reduces Antibiotic-Related Diarrhea
Urinary Tract Infection
A comparison of how commercial and noncommercial websites portray probiotics
explicit endorsement of probiotic use
Use of Probiotics Suggested by an Identifiable Individual
other medical professional
patient or consumer
identified corporate representative
Role of Physicians
encourage discussion with MD
not FDA approved
“not intended as substitute for medical advice or care”
General Statements of Benefit and Risk
statement indicating broad benefit of probiotics
statement indicating probiotics are generally safe
Number of Benefits and Risks Described
10.17 ± 8.27
1.79 ± 2.59
Statements regarding the general safety of probiotics appeared in approximately half (49%) of the websites reviewed (Table 6). Broad statements of general health benefit—such as claims that probiotics can help “Maintain optimal health and wellness”—were present in more than half of the websites (59%). Commercial websites were significantly more likely to include such a statement (62%) in comparison to noncommercial websites (32%) (p=.031).
Nearly half (47%) of the websites encouraged readers to discuss probiotics with a heath care provider and 56% explicitly endorsed the use of probiotics (Table 6). These endorsements were often made by an identifiable individual, such as a named physician (23%), other medical professional (31%) or patient/consumer (21%). Commercial websites were more likely to recommend the use of probiotics than noncommercial websites (p=.001).
When gastroenterologists and other healthcare providers (HCPs) encounter patients who are interested in using probiotics as therapy for their GI disease, they should anticipate that many of these patients will have been exposed to a variety of messages concerning the health benefits of probiotics. Our data indicate that many Internet websites contain unsubstantiated and misleading claims about the therapeutic benefits of probiotics. This benefit-focused messaging is particularly troubling given that probiotics have not been studied extensively in clinical trials and there is little to no evidence supporting many of the benefits claimed on some websites. For example, although there is evidence suggesting that probiotic bacteria may have some utility in the care of patients with IBS, ulcerative colitis, and pouchitis [16–21], claims that probiotics can prevent cancer or assist in managing autistic behaviors lack empirical support.
In addition to unsupported claims of benefit, our analysis also revealed a comparative lack of information about the risks of using probiotics. Studies suggest that the level of risk posed to healthy individuals by a typical probiotic is very low . In the absence of high quality data documenting harms associated with typical uses of probiotics, the lack of online information about possible side effects is unsurprising. For some individuals, however, such as immunocompromised patients who may be seeking probiotics to manage a chronic GI disease, there may be additional risks that are not discussed on most Internet websites [23–27].
Effective patient communication amid mixed health messages
Alongside the specific health benefits noted above, our analysis identified many broad statements promoting probiotics as a general wellness tool. The promotion of probiotics as a holistic “complementary and alternative medicine” (CAM) situates these products in a market space occupied primarily by healthy consumers seeking to prevent disease and maintain overall health and wellness. Unfortunately, a number of studies have demonstrated that patients often are reluctant to discuss their interest in CAM with physicians [28–32]. In the case of probiotics, wellness messaging on Internet websites may make patients less likely to consult with a HCP prior to using probiotics. By employing a combination of marketing messages, focusing on both specific symptom management and promotion of overall health, probiotic products are depicted as both benign CAM and as powerful disease management tools, even within the very same website. This dual messaging may create confusion among patients with chronic GI diseases, who may wonder where these products fit within the context of their current therapies. Of particular concern is that these patients may discontinue medication use without consulting a gastroenterologist, in favor of over-the-counter probiotic products.
The difference in language used to market probiotics to healthy consumers contrasts with marketing strategies designed to elicit interest among patients with chronic GI diseases. In a study by Mercer and colleagues, when GI patients were asked to comment on their personal perceptions of the risks and benefits of probiotics, the authors found that many GI patients were reluctant to initiate new treatments, even over-the-counter treatments, without consulting their physicians . Mercer and colleagues also found that patients expressed concerns that while probiotics may be effective in promoting good digestive health for many individuals, as patients with chronic GI diseases, they felt they needed to exercise greater caution in using products that affect digestive balance. For many of these patients, claims of improved digestive health were not sufficient to motivate probiotic use.
Another source of inconsistent online messaging about probiotics is evident in the frequent suggestion that individuals consult a physician or other medical professional prior to using probiotics. Although the importance of seeking advice from a physician was explicit on many websites this message frequently was accompanied by tips on where to purchase over-the-counter probiotics or invitations to purchase probiotics online. While suggestions to bring physicians into decisions about the use of probiotics may temper patient’s enthusiasm to purchase probiotics independently, appeals to physician involvement may also suggest greater levels of medical benefit than are supported by available data.
We suggest that the responsibility to clarify the potential benefits and risks of probiotic therapies falls squarely in the hands of health care providers. By discussing probiotics with patients in a nonjudgmental manner that is mindful of the many mixed messages that patients may have received concerning these products, HCPs can help patients assess what role, if any, probiotics should play in their ongoing treatment approach.
The complex and sometimes inconsistent mix of messages about probiotics presented online are further complicated by a strong presence of commercial interests in many of the websites patients may view. Structurally these sites interface closely with probiotic marketing and frequently identify specific brands or products by name. Even when patients are not offered the opportunity to purchase a particular product online, our data shows that online searches will often include multiple websites promoting the use of probiotic products. The influence of commercial interests is of particular concern since the overall quality of commercial websites, as measured by the Sandvik score, was significantly lower in comparison to websites that lacked a commercial focus. Many commercial websites failed to identify an author, failed to indicate how current the information contained on the site was, and lacked balance. These findings suggest that HCPs should be cautious in promoting any particular product and direct interested patients to more balanced, higher quality websites maintained by noncommercial entities.
In an era when direct-to-consumer advertising plays a major role in the marketing of pharmaceutical drugs [33, 34], the strategies employed on probiotic websites are not surprising. In addition, manufacturers’ claims regarding the efficacy of probiotic products are not subjected to the rigorous oversight typical of pharmaceutical drugs . Nonetheless, references to peer-reviewed medical literature appeared in the majority of the websites we reviewed (63%). The presence of such citations implies a certain degree of scientific validity behind claims of safety or efficacy, regardless of the accuracy of the specific statements made or relevance of the studies cited. In a best case scenario, potential inconsistencies between available research data and claims of health benefit would be discussed in a clinical setting, with the involvement of a knowledgeable gastroenterology specialist. However, it is unclear whether patients will seek this additional input from a HCP or pursue probiotics outside clinical settings, as a self-management approach.
This study of online content related to probiotics has several limitations that reflect our approach to defining an appropriate sample. First and foremost is the challenge of characterizing the ever-changing information available on the Internet. By taking snapshots of relevant websites within a defined time period we were able to minimize the amount of change that may have occurred during data collection and analysis. Subsequent searches of Internet content returned a similar set of websites, suggesting that this information may be reasonably stable. We did not assess the stability of this information formally, however, which is a limitation of our approach. In addition, our analysis of website content, which employed well established qualitative methods and duplicate analysis by two independent coders, has the potential to introduce human error or evaluator bias. Finally, our approach focused narrowly on website content and did not consider how individuals who are exposed to this information may understand or use the information presented. Although not within the scope of our study, our findings highlight the need for additional research examining how patients interpret online information about probiotics and make healthcare choices based on that information.
As ever larger volumes of information are available directly to patients via the Internet, one of the greatest challenges facing HCPs is to stay current with the many health-related messages that patients may encounter outside traditional clinical settings. Although this challenge is not unique to gastroenterology, the marketing and direct availability of probiotic products combine to create additional challenges in maintaining good communication between patients and their HCPs.
Our results suggest that the combination of directive product branding, unsubstantiated claims of health benefit on Internet websites, and direct patient access to probiotics, should be cause for concern among gastroenterologists. The messages patients receive from Internet websites may require that gastroenterologists and other HCPs revisit their patients’ expectations about probiotics and provide a more scientifically grounded and balanced overview of their therapeutic value. These discussions should aim to clarify the potential benefits and risks of probiotics for individuals with chronic GI diseases, highlighting potential differences in the benefit-to-risk profiles of probiotic usage for healthy consumers in comparison to patients with chronic GI diseases. Gastroenterologists may also find it helpful to direct interested patients to well established sources of health information that are free of commercial influence. By initiating these discussions, gastroenterologists and other patient educators can help to establish realistic expectations about probiotics.
a According to MacMillan Dictionary a content farm is, “A website which publishes huge volumes of low-quality content.”
This work was funded by grant number R01HG004877 from the National Human Genome Research Institute of the National Institutes of Health. We thank Sabahat Hizlan for her contributions to data analysis.
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