Importance Score | Performance Score | Quality Impact Score | ||
---|---|---|---|---|
How important is it to you that the doctor that you visit today... | ||||
1 | Is knowledgeable | 9.46 | 0.04 | 9.60 |
2 | Takes time to discuss emotional issues | 6.58 | 0.15 | 9.21 |
3 | Takes you seriously | 9.00 | 0.04 | 9.66 |
4 | Makes you feel safe | 8.09 | 0.07 | 9.50 |
5 | Believes what you say | 8.50 | 0.05 | 9.57 |
6 | Takes enough time for you | 8.05 | 0.07 | 9.45 |
7 | Is friendly | 7.53 | 0.03 | 9.81 |
8 | Is open | 8.47 | 0.05 | 9.58 |
9 | Listens to you | 8.58 | 0.05 | 9.59 |
10 | Answers all of your questions | 8.67 | 0.06 | 9.51 |
11 | Gives you enough information about your disease/treatment | 9.01 | 0.08 | 9.31 |
12 | Gives you a say in your treatment | 7.76 | 0.10 | 9.24 |
13 | Answers your questions clearly | 8.56 | 0.07 | 9.45 |
14 | Gives you medical/technical information about your disease when you ask for it | 8.41 | 0.05 | 9.62 |
15 | Gives enough explanation about your medication and possible side effects | 8.24 | 0.05 | 9.56 |
16 | Refers you well when you present with complaints that are not liver disease-related | 8.03 | 0.04 | 9.61 |
17 | Takes action quickly | 8.96 | 0.04 | 9.62 |
How important is it for you that... | ||||
18 | You can tell your doctor what's on your mind | 7.15 | 0.05 | 9.72 |
19 | The venipuncture nurses are skilled | 7.78 | 0.05 | 9.54 |
20 | The waiting time for venipuncture is short | 5.47 | 0.12 | 9.12 |