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Table 2 Items included in the QUOTE-Liver and scores of 152 Dutch patients with chronic liver disease.

From: Quality of health care and patient satisfaction in liver disease: The development and preliminary results of the QUOTE-Liver questionnaire

   Importance Score Performance Score Quality Impact Score
How important is it to you that the doctor that you visit today...    
1 Is knowledgeable 9.46 0.04 9.60
2 Takes time to discuss emotional issues 6.58 0.15 9.21
3 Takes you seriously 9.00 0.04 9.66
4 Makes you feel safe 8.09 0.07 9.50
5 Believes what you say 8.50 0.05 9.57
6 Takes enough time for you 8.05 0.07 9.45
7 Is friendly 7.53 0.03 9.81
8 Is open 8.47 0.05 9.58
9 Listens to you 8.58 0.05 9.59
10 Answers all of your questions 8.67 0.06 9.51
11 Gives you enough information about your disease/treatment 9.01 0.08 9.31
12 Gives you a say in your treatment 7.76 0.10 9.24
13 Answers your questions clearly 8.56 0.07 9.45
14 Gives you medical/technical information about your disease when you ask for it 8.41 0.05 9.62
15 Gives enough explanation about your medication and possible side effects 8.24 0.05 9.56
16 Refers you well when you present with complaints that are not liver disease-related 8.03 0.04 9.61
17 Takes action quickly 8.96 0.04 9.62
How important is it for you that...    
18 You can tell your doctor what's on your mind 7.15 0.05 9.72
19 The venipuncture nurses are skilled 7.78 0.05 9.54
20 The waiting time for venipuncture is short 5.47 0.12 9.12
  1. The QUOTE-Liver consists of the two disease- and care-specific items (19 and 20) and the 18 most important items for quality of care as measured in a population of chronic liver patients. The questioning style is deliberately repetitious, as it has been reported that this ensures patients' understanding. Importance scores can range from 0–10, performance scores can range from 0–1. A 'quality impact score' of <9.0 indicates that more than the usual 10% of the patients are dissatisfied with the particular aspect of care.