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Table 3 Comparison of mean and median scores for questions Q1 to Q7 for on-site interview and phone interview

From: Evaluation of patient satisfaction of an outpatient gastroscopy service in an Asian tertiary care hospital

Questions Phone-back On-site p value
Mean (SD) Median (25Q – 75Q) Low Score Details Mean (SD) Median (25Q – 75Q) Low Score Details
Waiting time for appointment 2.89 (0.69) 3 (2 – 3) 2 (141), 1 (0) 2.78 (0.92) 3 (2 – 3) 2 (199), 1 (18 ) 0.001
< 2(141or 27.6%)    < 2(217 or 42.5%)
Waiting time at Endoscopy Suite 3.07 (0.71) 3 (3 – 3) 2 (97), 1 (0) 3.06 (0.85) 3 (3 – 4) 2 (99), 1 (14) 0.868
< 2(97 or 19%)    < 2(113 or 22.1%)
Personal manner of endoscopist 3.60 (0.73) 4 (3 – 4) 2 (13), 1 (2) 3.57 (0.74) 4 (3 – 4) 2 (19 ), 1 (1) 0.329
< 2(15 or 2.9%)    < 2(20 or 3.9%)
Personal manner of nurses/staff 3.32 (0.71) 3 (3 – 4) 2 (39), 1 (4) 3.53 (0.68) 3 (3 – 4) 2 (13), 1 (0) <0.001
< 2(43 or 8.4%)    < 2(13 or 2.5%)
Explanation given 3.36 (0.74) 3 (3 – 4) 2 (36), 1 (4) 3.43 (0.73) 3 (3 – 4) 2 (21), 1 (1) 0.035
< 2(40 or 7.8%)    < 2(22 or 4.3%)
Comfort level during procedure 3.22 (0.85) 3 (3 – 4) 2 (54), 1 (19) 3.00 (0.98) 3 (3 – 4) 2 (91), 1 (22) 0.288
< 2(73 or 14.3%)    < 2(113 or 22.1%)
Overall satisfaction 3.47 (0.72) 3 (3 – 4) 2 (24), 1 (2) 3.47 (0.70) 3 (3 – 4) 2 (16), 1 (0) 0.371
< 2(26 or 5.1%)    < 2(16 or 3.1)