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Table 2 Univariate and multivariate analysis of patient demographics, procedure-related information and response to questions Q1 to Q6 with patient overall rating

From: Evaluation of patient satisfaction of an outpatient gastroscopy service in an Asian tertiary care hospital

Factors Overall Satisfaction Unadjusted OR 95% CI p value Adjusted OR 95% CI p value
Favorable Unfavorable
Age
 ≤ 55 312 (96.3%) 12 (3.7%) 0.81 0.38, 1.73 0.589 - - -
 > 55 359 (95.5%) 17 (4.5%)       
Sex
 Male 314 (96.3%) 12 (3.7%) 0.80 >0.38, 1.71 0.568 - - -
 Female 357 (95.5%) 17 (4.5%)       
Ethnicity
 Malay 199 (98%) 4 (2%)       
 Chinese 276 (95.2%) 14 (4.%) 0.69 0.43, 1.10 0.120 0.61 0.31, 1.19 0.149
 Indian 188 (94.5%) 11 (5.5%)       
 Others 8 (100%) 0 (0%)       
Education Level
 Primary 110 (95.7%) 5 (4.3%)       
 Secondary 287 (96%) 12 (4.0%) 0.98 0.66, 1.46 0.915 - - -
 Tertiary 173 (96.1%) 7 (3.9%)       
 None 101 (95.3%) 5 (4.7%)       
Previous gastroscopy
 Yes 286 (95.7%) 13 (4.3%) 1.09 0.52, 2.31 0.814 - - -
 No 385 (96%) 16 (4%)       
Duration of gastroscopy
 ≤ 10 minutes 392 (96.3%) 15 (3.7%) 0.76 0.36, 1.61 0.474 - - -
 > 10 minutes 279 (95.2%) 14 (4.8%)     - - -
Sedation
 Yes 618 (96.4%) 23 (3.6%) 0.33 0.13, 0.84 0.015 0.51 0.12, 2.19 0.368
 No 53 (89.8%) 6 (10.2%)       
Midazolam dose
 ≤ 2.5 mg 228 (95.8%) 10 (4.2%) 1.32 0.57, 3.05 0.521 - - -
 > 2.5 mg 390 (96.8%) 13 (3.2%)       
OAASS
 2 – 4 (moderately sedated) 584 (97.7%) 14 (2.3%) 0.14 0.07, 0.30 <0.001 0.65 0.18, 2.32 0.508
 5 (minimally sedated) 87 (85.3%) 15 (14.7%)       
Response for waiting time for appointment
 Favorable 386 (98.7%) 5 (1.3%) 6.50 2.32, 19.67 <0.001 3.73 1.18, 11.9 0.026
 Unfavorable 285 (92.2%) 24 (7.8%)       
Waiting time for appointment
 ≤ 4 weeks 251 (95.8%) 11 (4.2%) 1.02 0.48, 2.20 0.954 - - -
 > 4 weeks 420 (95.9%) 18 (4.1%)       
Response for waiting time at Endoscopy Suite
 Favorable 510 (98.6%) 7 (1.4%) 9.96 3.95, 26.14 <0.001 6.23 1.98, 19.63 0.002
 Unfavorable 161 (88%) 22 (12%)       
Waiting time at Endoscopy Suite
 ≤ 1 hour 320 (98.5%) 5 (1.5%) 0.23 0.09, 0.61 0.001 0.63 0.18, 2.18 0.465
 > 1 hour 351 (93.6%) 24 (6.4%)       
Response to personal manner of endoscopist
 Favorable 657 (97.5%) 17 (2.5%) 33.13 12.2, 90.69 <0.001 15.15 3.73, 61.58 0.000
 Unfavorable 14 (53.8%) 12 (46.2%)       
Response to personal manner of staff/nurses
 Favorable 660 (96.9%) 21 (3.1%) 22.86 7.46, 69.81 <0.001 1.29 0.21, 7.82 0.784
 Unfavorable 11 (57.9%) 8 (42.1%)       
Response to explanation given
 Favorable 646 (97%) 20 (3%) 11.36 4.39, 30.38 <0.001 7.40 2.01, 27.32 0.003
 Unfavorable 25 (73.5%) 9 (26.5%)       
Response to comfort level during endoscopy
 Favorable 532 (98.7%) 7 (1.3%) 12.03 4.76, 31.66 <0.001 5.41 1.73, 16.90 0.004
 Unfavorable 139 (86.3%) 22 (13.7%)       
  1. OAASS = observer assessment for alertness/sedation scale.