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Table 2 Patient's satisfaction with the provided service

From: "Drop in" gastroscopy outpatient clinic - experience after 9 months

  Time to appointment Time to wait when attended Wishes for a possible later gastroscopy Satisfied with Treat-ment Innforma-tion
"Drop in" group   To long 17.9% Not to long 77.7% Don't know 4.4% Appointment 8.3% "Drop in" 91.7% 99.1% 92%
Appointment-group To long 15% Adequate 79% Don't know 6%   Appointment 80% "Drop in" 20% 100% 93.9%